1. S2S business strategy with channels
2. Automation in SFDC , AI and Other platforms
3. Training CSEs and CREs on any new automation implementation
4. Managing stakeholders
5. Working with Business Intelligence team for analytics
6. MIS
Key Responsibilities:
- Develop and execute S2S (Service-to-Sales) business strategies in collaboration with various channels to drive operational efficiency and business growth.
- Lead automation initiatives across SFDC (Salesforce), AI-driven solutions, and other business platforms to enhance productivity and customer experience.
- Conduct training sessions for Customer Service Executives (CSEs) and Customer Relationship Executives (CREs) on recent automation tools, processes, and system enhancements.
- Manage and engage with key stakeholders across functions to ensure successful implementation of business initiatives and alignment with organizational objectives.
- Collaborate with the Business Intelligence team to analyze data, generate insights, and support data-driven decision-making.
- Prepare, maintain, and analyze MIS reports to track business performance, identify trends, and recommend improvement opportunities.
- Monitor project progress, drive continuous process improvements, and ensure timely delivery of strategic initiatives.