Description

As a Technical Support Specialist within Nokia's Networks team, you will play a critical role in managing the lifecycle and performance of our network services, including firewalls, DNS, and secure connectivity for our global offices and partners. Working in a dynamic 24x7 workplace, you will troubleshoot complex network issues, coordinate with cross-functional teams, and ensure reliable operation of IT network security services.

Responsibilities

- Analyzing production network issues and resolve

- Follow troubleshooting mechanisms and suggest corrective action

- Work in US time zone for operational shift support and provide required guidance to NOC

- Administering service requests and execute network changes for the escalated incidents or priority incidents

- Own incident ticket resolution end-to-end and find a way to resolve or provide technical workarounds

- Coordinates with NOC engineers to analyze the issue, capture new logs if required
- Coordinate with cross technology technical team to resolve the incident

- Track issues that are intermediate in nature until its closure working with multiple stakeholder

- Ensure to provide technical update during the incident management

- Identify the issues root cause and document the root cause analyses with corrective, preventive actions.

- Identify design related gaps that caused the incident and propose for preventive action

- Work through problem management process to support technical implementation

- Comply to change management process for change implementation whenever required

- Engage OEM,



service provider to troubleshoot the issue and escalate to get it resolved

- Additional duties as required and possible remote implementation assistance on special projects

- Escalate to very complex network issue to L4 engineer for support
- Support in creating presentation and generates reports

- Work with network tools administration to build new monitoring solution if required

Qualifications

Must-Have:

- Bachelors’ degree or engineering degree in Telecommunications/Information Technology/Computer Science or equivalent with Minimum of 10+ years’ experience in Network services, deep knowledge of and management in complex environment

- Experience in network designs/configurations, managing, supporting and deploying network infrastructures

- Strong ability to diagnose network alerts, events or issues and Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and with minimal supervision

- Ability to work in US time zone whenever required

- Good understanding on network technologies TCP/IP, VRRP, DNS, ARP, STP, Trunking, & Port Channeling, VRF, IPsec and TLS;





- Proficient in Standard Routing Protocols such as OSPF, ISIS, BGP, Route Policy, QoS, VRRP, Multicast, LDP and MPLS.

- Hands-on experience in enterprise WAN architecture deployment and support using various industry devices and experience in campus Lan switching architecture deployment and support using various industry devices

- Hands-on experience in handling Nokia 7X50/77XX/7210 hardware/software or equivalent and ability to acquire Nokia Router product knowledge, learn CLI and deployment would be considered

- Expertise in 2-3 IT Network technologies with multiple skill troubleshooting operational experience would be preferred and expertise level in handling complex routing design, routing issue with multi-vendor environment

- Experience in IPv6 WAN routing architecture and deployment expertise and Experience in troubleshooting Wireless LAN either Aruba or any WLAN environment. Strong operational experience in handle Wireless LAN

- Experience in troubleshooting Firewall either Fortinet or any. Strong operational experience in handle firewall at enterprise level

- Strong knowledge on Enterprise wired and wireless network, firewalls, virtualization, load balancing and SD-WAN

Nice-To-Have:

- Good troubleshooting and operational experience.

- Recent Hands-on experience would be must

- Individual contributor and Good oral and written communication skills, and ability to address conflict with others constructively

- Requirement gathering experience
- Understanding of ITIL processes

📌 Technical Support Specialist (India)
🏢 Nokia Global
📍 India