- Tickets3. Resolving issues - Remote Access, Phone Support, etc.4. Installation &
- Configuration of company, MySQL Database, SSL, Linux &
- Windows Server OS5. Installation & configuration of Security Solutions - MDM, ZTNA6.
Performing
Migration &
- Go Live Activities7.
Present
Demos.8.
Handling
Presales queries (L1/L2)Qualification and Requirements:Experience: 1-4 years previous Presales experienceExcellent CommunicationBachelor's degree or equivalentSkills &
- Competencies:a) Administration of Windowsb) Administration of Linux (CentOS, Debian, Ubuntu)c) Network level skillsd) Email protocols (SMTP, POP3, IMAP)e) MS SQL Server, MySQL Server (Installation, configuration, fine tune, backup restore, query execution,
troubleshooting)f) Experience with ActiveDirectory and LDAP.g) Knowledge on VPN Technologiesh) Knoweldge on MDMi) Experience with the administration of Email Messaging &
- Archiving - M365/Google Workspace/MS Exchange/Lotus Domino/Postmaster/Zimbra/Mdaemonj) Experience in Virtualization (VMWare, HyperV)k) Knowledge in SSL Certificatesl) Knowledge of helpdesk/ticketing system (Kayako/Zendesk)m) Technical understanding (Systems, Database, Networks)n) Very Valuable communications skills - English, written & spokeno) High customer orientation, communication strength, team abilityp) Self-initiative / motivation / willingness to learn