We are seeking a well-organized multi-tasker, with strong communication skills and computer literacy responsible for analyzing client needs and applying Everbridge software products to meet those needs. Reporting to the Manager Professional Services the Technical Support Engineer is expected to work on new customer deployments & new projects for existing customer in relation to the system setup tasks, configuration item and custom integrations to successful onboard these customers.

This role works closely will interface with Everbridge Professional Services Consultants, Sales Engineers, Operations and Product Development personnel. We are seeking an extremely energetic and motivated person who enjoys working in a fast paced environment. This position will be located in Bangalore Office.

Job Duties:

- Perform recent client set up and system provisioning tasks.
- Perform technical configuration, development, and integration tasks required for project completion, set up and configuration.
- Design, develop, deploy and support software solutions for custom integration projects leveraging RESTful API services.
- Follow established onboarding processes and deployment guidelines for new clients or new services to existing clients.
- Ensure proper and consistent communication of status of all project deliverables.
- Review and understand client use cases to understand the client’s business, successfully integrating client needs with product offerings and solutions.
- Occasional after hours and weekend availability to support both Everbridge personnel & customers during United States time zones.
- Recognize and identify potential areas where existing implementation policies and procedures require change, or where new ones need to be developed,



particularly to facilitate company growth and product expansion
- Document all emails and any other communication and enter the information into the Client Care CRM (Salesforce.com)

Required Qualifications:

- 4 - 5 years applicable work experience
- Demonstrated experience with Java frameworks.
- Knowledge of RESTful web services.
- Proficiency with both Windows and Linux.
- Experience working in a cloud-based deployment environment.
- Highly organized with good written and verbal communication skills; ability to properly structure and explain technical information to stakeholders.
- Excellent written and verbal communication skills.
- Highly self-motivated and must be able to work independently or within a team.
- Ability to work in agile development environment.
- Experience with relational databases such as Oracle or MySQL a plus.
- Proficient in MS Office Suites, including: Word, Excel, Power Point.
- Familiarity with set up of SaaS (web-based) applications and defining user requirements a definite plus.
- Basic project management knowledge and experience.
- Ability to quickly learn, understand, and explain technical information.
- Excellent time management and organizational skills.

About Us

Our team makes a difference during the most difficult times and challenging situations. Our people are dedicated to solving problems. Our software was built to save lives.



Our unifying mission is to keep people safe and businesses running.

Headquartered in the great cities of Boston and Los Angeles, with operations across the world, our team of 750+ dedicated employees support more than 4,200 global customers every day in their most crucial moments. During public safety threats such as active shooter situations, terrorist attacks, or severe weather conditions—as well as during critical business like IT outages or cyber-attacks—customers rely on our SaaS-based platform to quickly and reliably aggregate and assess threat data, locate employees and first responders, automate a pre-defined communications processes, and track progress on those response plans.

Our culture is all about “Making a Difference,” and we are proud to serve:

- 9 of the 10 largest U.S. cities
- 8 of the 10 largest U.S.-based investment banks
- 7 of the top 10 U.S. technology and telecom companies
- 25 of the 25 busiest North American airports
- 7 of the 10 largest U.S. healthcare systems
- 6 of the 10 largest U.S. retailers

As we continue to grow and transform the field of critical event management, we need passionate, committed individuals to help us carry out our mission. Click here to learn more about what we do. If you think you have what it takes to make a difference, apply to be a part of our award-winning team.

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

📌 Technical Support Engineer (Bengaluru)
🏢 Everbridge
📍 Bengaluru