> This is a high-ownership, cross-functional role sitting at the intersection of product thinking, technology execution, and business operations. You will own the end-to-end technology roadmap for Starla Jewels — spanning our D2C website, ERP/OMS/POS systems, CRM, loyalty programmes, digital marketing stack, and in-store tech — ensuring that every system is reliable, integrated, and continuously improving.
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> You will work closely with the leadership team, external tech vendors, and internal brand and operations teams to translate business needs into scalable technology solutions — and deliver them on time, every time.
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> Product Strategy & Roadmap
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> - Own and maintain a rolling 6–12 month technology product roadmap aligned to business goals across D2C, retail, and omni-channel.
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> - Define, prioritise, and scope features and integrations for the e-commerce website, mobile app (if applicable), and in-store digital touchpoints.
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> - Conduct competitive benchmarking and customer journey analysis to identify gaps and opportunities in the digital experience.
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> - Translate high-level business requirements from founders and stakeholders into detailed product specifications, user stories, and acceptance criteria.
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> Project & Delivery Management
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> - Lead end-to-end project delivery across technology initiatives — from vendor discovery and scoping to UAT, launch, and post-launch monitoring.
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> - Manage multiple concurrent workstreams with clear timelines, milestones, dependencies, and risk mitigations.
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> - Own vendor relationships: agencies, SaaS platforms, freelancers, and integration partners.



Drive accountability through SLAs and structured review cadences.
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> - Maintain meticulous project documentation including PRDs, BRDs, SOWs, sprint plans, and change logs.
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> Omni-Channel Technology & Integrations
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> - Oversee the integration and health of the full technology stack: Shopify / custom e-commerce, ERP (e.g., Unicommerce, SAP B1), POS, WMS, CRM, CDP, payment gateways, and logistics aggregators.
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> - Ensure seamless data flow and real-time sync across online and offline channels for inventory, orders, pricing, and customer data.
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> - Identify and resolve integration failures, data discrepancies, and system bottlenecks proactively.
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> D2C & Digital Experience
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> - Own the performance and continuous improvement of the Starla Jewels website — site speed, conversion optimisation, UX, and merchandising.
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> - Lead website localisation, personalisation, and A/B testing initiatives to improve engagement and revenue per visitor.
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> Data, Analytics & Reporting
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> - Define and maintain key dashboards tracking e-commerce KPIs, omni-channel performance, system uptime, and project velocity.
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> - Champion a data-driven culture — establish baseline metrics for every initiative and track outcomes rigorously post-launch.
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> Team & Stakeholder Management
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> - Act as the primary technology liaison between the brand team, operations, vendors, and leadership.
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> - Conduct structured sprint reviews, retrospectives, and steering committee updates with explicit, concise communication.
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> - Mentor and guide any in-house tech support staff or junior analysts.

Requirements

Must-Have Skills & Experience

- 5–9 years of experience in product management, technical project management, or a related technology leadership role.

- Proven experience managing e-commerce technology stacks — Shopify, Magento, or custom-built platforms.

- Hands-on understanding of omni-channel retail systems: POS, ERP, OMS, WMS, and their integration patterns.

- Strong proficiency in project management tools: Jira, Notion, Asana, ClickUp, or equivalent.

- Solid grasp of APIs, webhooks, and system integration concepts (no deep coding required, but tech fluency is essential).

- Experience with digital analytics: Google Analytics 4, Meta Business Suite, Mixpanel, Clevertap, or similar.

- Exceptional communication and documentation skills — able to write clear PRDs, BRDs, and stakeholder presentations.

Good to Have

- Prior experience in fashion, luxury goods, jewellery, or lifestyle retail brands.

Benefits

What We Offer

- A front-row seat to building a new-age fine jewellery brand from Hyderabad to India and beyond.

- Competitive compensation with performance-linked pay.

- In-office work model at our Hyderabad office/studio.

📌 Technical Product Manager (Hyderabad)
🏢 Starla Jewels
📍 Hyderabad