We’re looking for someone who enjoys both technical work and interacting with customers.

This is a hands-on role where you’ll support customers over phone/WhatsApp and also visit sites for installation support and inspections. You’ll also assist our team in understanding site requirements before a project is finalised.

If you’re someone who wants to learn by doing and grow in the automation field, this role will give you real exposure.

Key Responsibilities:

- Customer Support: Handle inbound and outbound calls to provide technical assistance to customers.

- Troubleshooting & Issue Resolution: Assist customers by diagnosing and resolving technical problems related to our products and services.

- Product Knowledge: Maintain in-depth knowledge of our products and services to provide accurate and timely support to clients.

- Record Keeping: Log customer interactions, issues, and resolutions in our CRM system.

- Customer Guidance: Provide guidance on product setup, installation, and usage to ensure customer satisfaction.

- Escalation Handling: Escalate unresolved issues to higher technical teams and ensure timely follow-ups.

- Technical Documentation: Assist in creating or updating technical manuals, FAQs, and troubleshooting guides based on common customer queries.

- Site Visits:



Visit sites for installation support and issue checking

- Site Conditions: Inspect site conditions before quotation (wiring, feasibility, etc.)

- Co ordination: Share practical inputs with the sales team, Coordinate with internal team for technical support when needed

- Commissioning: Ensure systems are working properly after installation

- Customer Feedback: Gather and report customer feedback to improve services and products.

Requirements

Skills & Qualifications:

- Should have ability to quick learn products and self-learning quality is a plus

- Prior experience in a tele calling or technical support role is a plus.

- Knowledge of technical products and troubleshooting techniques.

- Excellent problem-solving skills.

- Strong communication skills with a customer-first attitude.

- Knowledge of CRM systems and tele-calling software is a plus.

- A basic understanding of Home Automation Products or technology is a plus.

Benefits

What We Offer:

- Competitive Salary: ₹12,000 + (as per industry standards)

- Opportunities for Growth: Opportunities for professional growth and development in a dynamic and growing organization.

- Collaborative Work Environment: A team-oriented and supportive work environment that encourages innovation and creativity.

📌 ⁠Technical Engineer (Ernakulam)
🏢 Candle Electric Solutions
📍 Ernakulam