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About the role:

Customer Engagement:

✓ Engage key stakeholders, build business relationships and support implementation of business solutions with due identification of customer needs, improvement opportunities,

and monitor progress/results, for quality delivery on timely basis

✓ Represent the voice of the customer, and gauge engagement levels, to provide input into every core product, marketing and sales process

✓ Adapt to competing demands, project dynamics, and drive retention and growth among customers by understanding their business requirements and helps them succeed

Project Management:

✓ Understand and negotiate needs and expectations of multiple stakeholders, to meet customer requirements and organizational goals

✓ Monitor and evaluate customer centric performance metrics, support multiple implementation projects and align organizational efforts to meet requirements

✓ Coordinate with team members working on the same account to ensure consistent service,

and track client transactions, forecasts and client account metrics

Techno-functional consultation:

✓ Develop deep functional and technical know-how on our suite of products/services

✓ Provide technical consultancy to customers

✓ Educate newly on-boarded customers on functional and technical aspects of products and ensure successful on-boarding of new customers

Sales Enablement:





✓ Identify the needs within the client organization and recommend new product or service offerings and develop a plan to drive maximum utilization of products/services

✓ Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities; with an aim of helping grow our customer base

✓ Identify opportunities to grow business with existing clients, generate sales among client accounts, including upselling and cross-selling

General Requirements

- Candidates with a B.E./B.Tech. in Computer Science or equivalent, preference for MBA or post-graduation in management, from an institute of repute
- 4+ years of experience in Account Management, Customer Success, Customer Engagement, or similar roles
- Combination of education and experience can be considered for equivalence
- Is highly organized, cooperative and detail oriented and demonstrates exceptional communication, interpersonal and presentation skills
- Has experience in building and maintaining robust relationships, while working to mitigate churn and drive engagement and renewals
- High on initiative and innovation; possesses great collaboration and influencing skills to work with internal and external stakeholders
- Strong analytical skills, with the ability to translate data into insights
- Strong technical acumen and has client-focused solutions experience
- Comfortable in a fast-moving startup environment and can wear many

📌 Technical Account Manager (Mumbai Suburban)
🏢 Acura Solution
📍 Mumbai Suburban