KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)KRA1Training Delivery for VRM ChannelLeverage the VRM Partners L&D; teams as well as own expertise to deliver the training plan for the entire VRM cohort across Induction, Refreshers, Skill Builders, Assessments and Product / Process / Policy updates

Ensure monthly training calendars are created and published for the VRM teams by the Partner L&D; teams

Create and share dashboards for all stakeholders

Delivering training sessions by self as per plan

Ensuring logistics for trainer availability, physical and virtual session balance and schedule adjustments based on availability of subject matter experts

Support the NTM-ABCDL on CSE training deliveryKRA2Team Capability BuildingConducting TTT workshops for the VRM Partner L&D; teams / trainers

Creating specific tele-calling-based skill development modules for internal VRM teams

Conducting periodic training quality audits across VRM centers and, combined with stakeholder feedback,



using it for bridging knowledge / skill gaps within the VRM cohortKRA3Content Updation and DisseminationEnsuring close collaboration with the ABCDL Content team to always have updated product and process related content

Act as a SPOC for content and process related information for the VRM Partner L&D; teams

Create dedicated VRM-specific content focusing on telecalling skills, etiquettes and conversion techniques in collaboration with internal and external sourcesKRA4Governance and Data SupportAct as a custodian of all training data (including BCSM/CSE/Sales Teams/Support Function trainings and any other training activities that happen under the aegis of the Head L&D-ABCDL;)

Ensure all data is centrally stored and easily accessible to the NTM, and stakeholders / regulators

Support the NTM to publish dashboards on monthly basis on training, activation and trainer utilization

Follow up with the RTMs and unit teams to share training data and feedback forms within timelines

📌 Team Member - L&D (Maharashtra)
🏢 Financial services
📍 Maharashtra