Job Purpose - Manage operational activities across branches and ensure adherence to policies, TAT, audit, and compliance standards.
Key operational responsibilities
Monitor daily branch operational activities.
- Review documentation and operational controls.
- Ensure timely processing of disbursement, renewal, and closure requests.
- Track operational MIS and productivity reports.
- Coordinate with audit, risk, and compliance teams.
- Support resolution of customer escalations.
- Monitor branch-level discrepancies and exceptions.
- Conduct process training for branch teams.
Skills Required -
Robust operational and analytical skills.
- Knowledge of gold loan lifecycle management.
- Team coordination and process management.
- MIS reporting and audit handling capability.
📌 Team Member - Customer Service_Thane (Maharashtra)
🏢 Financial services
📍 Maharashtra
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