Collections Strategy

- Develop and execute a comprehensive strategy aligned with the company's business goals and regulatory requirements.
- Continuously assess and refine approaches including field collections and outbound collections calling to optimize results.

Team Leadership

- Lead and monitor Area Collection Managers including collection coordinators & feet on street (FOS) collection teams.
- Provide guidance, training, and performance feedback to enhance collection skills and knowledge.

Performance Monitoring

- Set and manage collection targets for the team, ensuring that targets are met or exceeded.
- Implement performance measurement and incentive programs to drive results.

Quality Assurance

- Implement quality control measures to maintain accurate and ethical collection practices.




- Conduct regular audits of collection activities, documentation, & customer interaction

Collaboration with Field Collection

- Collaborate with Field collection team to ensure seamless coordination between field and non-field collection teams.
- Provide support and resources to optimize field collection activities.

Compliance and Regulations

- Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies.
- Stay updated on changes in collection laws and industry best practices.
- Ensuring that code of conduct & RBI guidelines on collections to be practised

📌 Team Leader- Collections - Chennai North
🏢 IGSSL
📍 Chennai