Team Lead Support (Mumbai)

Team Lead Support (Mumbai)

17 Aug
|
Unity SFB
|
Mumbai

17 Aug

Unity SFB

Mumbai

? Leading and inspiring a team (~15 FTEs) to meet and exceed personal targets and team SLA expectations (e.g. KPIs, productivity & quality)

?

Managing

Workflow in order to maintain overall department expected service delivery, including regular schedule and capacity planning

? Managing and being a POC for all customer and team related escalations

? Conducting regular one to ones, team meetings and performance reviews

? Defining, reviewing and providing ongoing, meaningful feedback on performance objectives to employees

? Taking measurable actions to monitor and increase engagement, motivation and retention of employees.

? Working closely with management team to resolve potential client escalations

Key Responsibilities:

📌 Team Lead Support (Mumbai)
🏢 Unity SFB
📍 Mumbai

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