- Responsible for supervising the team to work on assigned cases

- Monitor

Team's production and SLA delivery

- Keep a record of client KPIs and team's performance against the KPIs

- Monitor the issue logs raised by the client partners and review each issue log prior to being escalated to the customer

- Provide subject matter expertise on Accounts Receivable processes

- Manage and handle effectively escalations raised by the clients

- Provide mentorship, training and coaching to the team

- Adhere to organizational policies and procedures

- Lead by example by demonstrating the highest standards of ethical behaviour

- Monitoring and reporting team performance as needed

- Keep the

Standard Operating Procedures updated and establish due control mechanisms

- Work with quality and business transformation team to identify, recommend and implement process improvement projects

Requirements

- To be considered for this position,



applicants need to meet the following qualification criteria:

- Account team leadership experience leading 6-10 individuals

- Hand on experience in Medical Billing

- Demonstrated expertise in problem -

solving and revenue cycle transformation (for e.g. improvement in % of collections, growth of the client account team size etc.)

- Performance record of achievement with great people management & leadership skills

- Proven track record in problem solving and improving process efficiency through strong analytical and problem solving skills

- Excellent written & verbal communication skills

- Robust leadership skills with an ability to motivate direct reports

- Develop the team's talent, drive employee retention and engagement.

📌 Team Lead- RCM (US Shift) (Ahmedabad)
🏢 Cojective Labs
📍 Ahmedabad