We are seeking a highly experienced Operations Lead to own and lead enterprise scaleintegration platform operations across SAP Integration Suite, SAP PI/PO, Advanced Event Mesh (Solace), API Management, and related middleware technologies. This role is accountable for platform reliability, operational excellence, scalability, security, and cost efficiency, while leading and mentoring a team of engineers supportingbusiness critical, Tier1 integrations. In addition to deep integration and platform knowledge, the role requires strong AI and automation awareness to modernize operations through AIOps, intelligent monitoring, predictive analytics, and automation.

Key Responsibilities Platform Operations &

- Reliability Own 24x7 operational support for SAP Integration Suite, SAP PI/PO, Solace Advanced Event Mesh, and API Management platforms.

Ensure high availability, performance, resilience, and security of integration platforms supporting enterprise critical workloads.

Define and enforce operational SLAs, SLOs, and KPIs aligned to business expectations.

Lead incident, problem, and change management with a strong focus on root cause analysis and preventive actions.

Drive proactive monitoring using SAP monitoring tools, Splunk, ElasticSearch

, and cloud native observability platforms.

Platform

Administration &

- Governance Oversee platform administration including environment configuration, user access, role management, certificates, keys, and connectivity.

Govern capacity planning, platform upgrades, patching, and lifecycle management.

Establish and maintain runbooks, SOPs, operational playbooks, and escalation models.

Ensure compliance with enterprise security, cloud governance, and audit requirements. Integration &

- Technology Leadership Provide technical oversight for SAP CPI, API Management,



Event driven integrations, REST/SOAP services, and legacy PI/PO interfaces.

Lead migration and modernization initiatives from SAP PI/PO to SAP Integration Suite and event driven architectures.

Collaborate with architecture and delivery teams to ensure operational readiness for new integrations before go-live. AI Enabled Operations &

- Automation Drive adoption of AI assisted operations (AIOps) for anomaly detection, alert correlation, predictive capacity planning, and incident reduction.

Promote intelligent automation across monitoring, remediation, deployment validation, and operational reporting.

Leverage AI tools for log analysis, performance insights, trend detection, and operational forecasting.

Partner with engineering and product teams to embed AIdriven observability and self healing capabilities. People &

- Delivery Leadership Lead, mentor, and grow a team of integration operations engineers and specialists.

Build a strong culture of ownership, accountability, continuous improvement, and customer focus.

Drive skill development across SAP Integration Suite, Solace, API platforms, cloud, DevOps, and AI.

Manage workload prioritization, on‑call rotations, and operational capacity planning. Stakeholder &

- Cross-Functional Collaboration Serve as the primary operations interface for business stakeholders, architecture, security, cloud, and delivery teams.





Provide clear executive level communication on platform health, risks, incidents, and improvement initiatives.

Influence enterprise adoption of best practices, standards, and reusable integration services.

Required Skills &

Experience Core Experience 14+ years in enterprise integration and middleware platforms.

10+ years leading and managing technical operations or platform teams.

Strong hands-on and operational knowledge of:

SAP Integration Suite / SAP CPI SAP PI/PO Advanced Event Mesh (Solace) API Management platforms (SAP APIM, WSO2, Azure APIM, or similar) Technical Expertise Deep understanding of REST, SOAP, IDOC, RFC, BAPI, OData, event driven architecture.

Solid experience with monitoring, logging, and observability (Splunk, Elastic Search, SAP monitoring tools).

Familiarity with cloud platforms (Azure preferred) and cloud governance (policies, tagging, cost management).

Experience with CI/CD, automation, and DevOps practices for integration platforms. AI &

- Automation Skills Working knowledge of AI/ML concepts applied to IT operations (AIOps).

Experience using AI based tools for incident analysis, anomaly detection, predictive monitoring, and automation.

Ability to translate AI capabilities into practical operational improvements

. Leadership &

- Soft Skills Strong people management, coaching, and mentoring capabilities.

Excellent communication and stakeholder management skills.

Proven ability to operate in complex, ambiguous, and highp ressure environments.

Strong decision making, accountability, and problem solving skills.

Education Bachelor’s degree in Computer Science, Engineering, or related field.

- Relevant certifications in SAP Integration Suite, SAP BTP, Solace, API Management, Cloud, or AI are a strong plus.

📌 Team Lead - Integration (Ops) (Pune)
🏢 Enterprise Integration Services
📍 Pune