Team Lead - Inbound Contact Centre| Chennai

Team Lead - Inbound Contact Centre| Chennai

17 Aug
|
CSB Bank
|
Chennai

17 Aug

CSB Bank

Chennai

Description

Manage bank staff and outsourced staff

Responsibilities

Minimum of 5 years experience in contact centre inbound / outbound ( Banking/NBFC process)

Must have indepth knowledge of functioning of inbound and outbound contact centre

Vendor Management, billing

Must have experience in cross selling, sales target ,manage service levels, escalation handling, complaint management.

Positive knowledge of training and quality, NPS required

Knowledge of handling inbound emails and chat teams preferred.

Qualifications

Experience Range : 5 to 10 Years

Qualifications

Graduate (Any Specialisation)

Post Graduate (Any Specialisation)

📌 Team Lead - Inbound Contact Centre| Chennai
🏢 CSB Bank
📍 Chennai

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