CountHQ is a fast-growing outsourcing company that works with leading Australian

Accounting firms/CPA firms, Businesses and Financial advisors.

Key Responsibilities

Client Onboarding & Handover

Lead the onboarding process for new clients, ensuring a seamless transition and thorough handover to the team.

Client Relationship Management

Develop and maintain strong relationships with clients, ensuring satisfaction and addressing any concerns promptly.

Team Leadership & Development

Provide regular feedback and guidance to team members, fostering a culture of continuous improvement.

Motivate and mentor the team, enhancing their capabilities and performance.

Operational Oversight

Manage day-to-day accounting operations, ensuring accuracy and compliance with Australian accounting standards.

Software Proficiency

Utilize popular accounting software, including Xero, MYOB, NetSuite, and QuickBooks Online, to manage client accounts and reporting.

Issue Resolution

Address and resolve client queries and issues efficiently, ensuring minimal disruption to services.





Compliance & Procedures

Adhere to ISO policies and procedures, maintaining high standards of quality and compliance.

Requirements

Experience

Minimum of 4 years in Australian accounting, with at least 2 years in a team leadership role within a KPO workplace.

Client Interaction

Proven experience in handling voice calls and correspondence with foreign clients.

Educational Qualifications

Bachelor’s or Master’s degree in Accounting, CA/CS/ACCA (Inter/Qualified).

Technical Skills

Proficiency in accounting software such as Xero, MYOB, NetSuite, and QuickBooks Online.

Communication Skills

Excellent verbal and written English communication skills.

Leadership Abilities

Strong people management skills with the ability to lead and grow a team independently.

Benefits

- 5 Days Working

- Family Medical Insurance

- Attractive Salary

- Dynamic Work Culture

- Timings: 07:30AM to 04:30PM

📌 Team Lead (Makarba)
🏢 CountHQ
📍 Makarba