· To conduct remote Know Your Customer (KYC) verification process for customers through video calls
Responsibilities
Core Responsibilities:
o To verify the customer's identity and validate their provided documentation during the video call interaction.
o To ensure all customer requests received through the video channel are attended to and closed within TAT o To ensure compliance with regulatory requirements and company policies throughout the Video KYC Call o To guide the customer through the entire video call and clarify doubts if any o Maintain accurate records of KYC verification activities and customer interaction