The Systems Engineer - Analyst will respond to technical assistance requests, manage incidents, and act as a liaison between users and technical teams. The role requires troubleshooting expertise in various technologies and flexibility to work in rotational shifts.

Key Responsibilities

- Respond to requests for technical assistance by phone, email, chat.

- Manage incidents and problems in the incident management system.

- Act as a liaison between users and technical escalation teams.

- Follow-up on open incidents and provide status updates.

- Escalate problems to appropriate teams when required.

- Maintain hygiene in ticket documentation and overall ticket quality.

- Identify and learn appropriate software and hardware used by the firm.

- Encourage users to use self-help resources and demo common issue solutions.

- Troubleshoot technical issues related to desktops, laptops, mobile devices, Cisco Phones.





- Configure and troubleshoot virtual computers hosted via ESX servers.

- Troubleshoot Microsoft Office applications suite including Teams, O365.

- Troubleshoot issues related to VPN, RSA SecurID, corporate applications on mobile devices.

- Troubleshoot issues related to Cisco Phones, IP Phones, Jabber, Zoom.

- Work extended hours when business needs.

- Flexibility to work in rotational shifts and week offs.

- Ability to work under high pressure.

Requirements

Must-Have Skills

- MDM

- Mobile Devices

- Networking

- Active Directory

- Cisco

Nice-to-Have Skills

- RSA

- Vendor Management

- VPN

- Documentation

- Incident Management

- Microsoft Office

- Robust Communication Skills

Benefits

Cab Facility

📌 System Engineer-CRS (Hyderabad)
🏢 McLaren Strategic Solutions
📍 Hyderabad