Support specialist (Hyderabad)

Support specialist (Hyderabad)

17 Aug
|
3AK Chemie
|
Hyderabad

17 Aug

3AK Chemie

Hyderabad

Key Responsibilities:

1. Market Development

- Initiate lead generation efforts in one new market and one existing market.

- Customer & Channel Mapping

- Identify potential customers across relevant sectors, industries, departments (e.g., Purchase, Level 3, Decision Makers).

- Build a database of potential distributors and resellers.

- Lead Generation Strategy Execution

- Develop and implement comprehensive strategies to generate high-quality leads via:

- Search engines (Google)

- Social media platforms

- Email marketing

- Cold calling

- Content marketing

- Paid advertising

 Events: seminars, webinars, exhibitions, etc.

Target Audience Research

- Conduct detailed research to understand audience demographics, preferences, behaviors, and pain points.

- Use insights to tailor campaigns and messaging.

Website & Landing Page Optimization

- Collaborate with marketing and web development teams to enhance website content and landing pages.

- Apply best practices for UX, conversion rate optimization, and lead capture forms.

Tool Proficiency

- Utilize lead generation platforms such as:

- Marketing automation software

- CRM systems

- Email marketing tools

- Social media platforms

 Analytics tools

Data-Driven Decision Making

- Interpret campaign metrics and performance data to refine strategies.

Communication & Creativity

- Strong written and verbal communication skills.

- Ability to develop compelling content and offers.

- Project management and organizational capabilities.





- Focused on achieving lead generation targets and KPIs.

Milestones

1. Familiarization & Onboarding

- Understand company products, services, target audience, and lead generation goals.

 Review existing strategies, tools, and systems.

Research & Analysis

- Study target audience demographics, interests, pain points, and online behavior.

- Analyze competitor strategies and industry trends to identify opportunities.

Strategy Development

- Create a lead generation strategy aligned with business goals.

- Define KPIs and measurable targets.

Content Creation & Optimization

- Collaborate with the marketing team to produce relevant content:

- Blog posts, ebooks, landing pages, e-flyers, social media posts

- Optimize content for SEO and user experience to enhance lead capture.

Requirements

· Proven experience in customer support or as a client service representative.

· Strong phone contact handling skills and active listening abilities.

· Familiarity with CRM systems and practices.

· Customer-oriented with the ability to adapt/respond to different types of characters.

· Excellent communication and presentation skills.

· Ability to multi-task, prioritize, and manage time effectively.

A graduation degree is required; additional certifications are a plus.

Advantages

Competitive market standard salaries.

· Comprehensive medical benefits.

· Commute assistance.

· Five-day working week.

· Statutory benefits as per regulations.

📌 Support specialist (Hyderabad)
🏢 3AK Chemie
📍 Hyderabad

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