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Lead Generation & Upselling

Proactively identify client needs for additional services such as AWS Cloud, WABA, and

Tally Customization.

Convert client interactions into opportunities by effectively communicating the benefits of these services.

Build strong client relationships to foster trust and encourage upselling.

Retention and Renewals

Convert non-AMC clients to AMC subscribers by demonstrating the long-term benefits of maintenance contracts.

Contact clients with expired TSS agreements to renew their subscriptions and upsell related services.

Regularly track and follow up on renewals to minimize churn rates and increase client retention.

Training and Knowledge Sharing

Provide training sessions to clients to help them maximize the use of TallyPrime and its integrated services.

Share technical knowledge and best practices with team members to improve overall support quality.

In-depth knowledge of TallyPrime and its ecosystem (AWS Cloud, WABA, and Tally

Customization).

Robust interpersonal and communication skills with a client-focused approach.





Proven ability to upsell and generate leads through meaningful client interactions.

Problem-solving skills with a proactive attitude toward client concerns.

Proficiency in CRM software or support management tools is preferred.

Key Skills & Requirements

Experience

Minimum 1-2 years in technical support, client servicing, or a similar role in the Tally ecosystem.

Demonstrated success in client retention and upselling activities.

Work Environment

Collaborative team environment with opportunities for skill enhancement.

Client-centric work culture focusing on relationship-building and long-term partnerships.

Key Requirements

Team Goals

Ensure client satisfaction by delivering top-notch support for TallyPrime users.

Drive AMC conversions, renewals, and upselling opportunities for AWS Cloud, WABA, and Tally

Customizations.

Build strong client relationships to maintain trust and loyalty.

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Email- [email protected]

📌 Support Executive for IT Service Company (Ahmedabad)
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📍 Ahmedabad