We are hiring for Desktop Support Engineer - L2 - Voice support for United States region. Night shift Included
Excellent spoken English required Salary upto 6.5 LPA
Minimum 1 years experience in Global Service Desk/ Desktop support role -International Voice support experience required
Essential Duties And Responsibilities
Managing the Desktop/Laptop/network Device and Servers
Managing the monthly windows patches
Managing antivirus and network devices
Backup management (daily/weekly/monthly)
Prepare and maintaining Audit related infra documents (ISMS)
Coordinating with vendor till closure.
Email messaging - MS Outlook.
Domain basic knowledge.
MFA and Application Basic troubleshooting.
Experience in handling critical VIP users.
Remote technical support hands on.
Desktop Network troubleshooting skill level 2 mandate.
Asset management and IMAC process awareness.
Windows Operating system.
Ticketing tool knowledge.
Office 365.
Solid communication skills.
Positive analytic strategic thinking.