Job Description

Role Summary

We are seeking an experienced HRIS Lead (Outsourced) to oversee day-to-day HR systems operations, manage a small support team, and ensure the stability, scalability, and continuous improvement of our HR technology landscape.

This role balances operational excellence, functional configuration, and delivery discipline across releases, testing, and enhancements, with a robust emphasis on Workday expertise.

In addition, this role will partner closely with internal HR, IT, and data teams to support AI and people analytics initiatives.

Key Responsibilities

HRIS Operations & Team Leadership
Lead and manage a small team of outsourced HRIS analysts/support resources, ensuring high-quality, SLA-driven service delivery
Oversee intake, prioritization, and resolution of system issues, enhancements, and service requests
Establish and maintain operating rhythms (ticket management, backlog grooming, performance tracking)
Drive continuous improvement in support processes and documentation
Ensure standard controls and governance model is maintained

Release Management & Functional Testing
Partner with internal HRIS director on end-to-end release management lifecycle including planning, coordination, communication,



and deployment readiness
Lead functional testing efforts (UAT), including test strategy, script development, defect tracking, and sign-off
Partner with vendors and internal stakeholders to ensure high-quality, low-risk deployments
Maintain governance over change control and release standards

Workday Configuration & Optimization
Provide hands-on Workday functional configuration support (Core HCM, Business Process Framework, security, reporting, and integrations support as applicable)
Identify prospects to simplify, standardize, and optimize system configuration
Ensure alignment with business processes while maintaining system integrity and scalability
Support audits, compliance requirements, and data integrity controls

Data, Reporting & AI Enablement
Oversee people analytics resource, manage data governance, reporting, and analytics capabilities
Enable and support AI-driven initiatives by ensuring data quality and system readiness
Partner with managed service teams for Visier and Druid AI on system updates, bug fixes and testing
Contribute to roadmap development for HR technology and data evolution

📌 Sr Group Manager Hris Workday Mumbai Vikhroli
🏢 Wns Global Services
📍 Mumbai