AVP / VP - Customer Success

Key Perks:
5 Days Working
Medical Insurance Incentives
Gratuity
Earned Leaves
World-class Facility
Equal Chance Employer

and much more.

Shift Time : 3 PM 12.30 AM

Required Skills:
Customer Success, Client Account Management, On Boarding, Escalation, Training
Team Management, Performance Review and Feedback
Team Monthly PLI Review and Submission to HOD
Strategy Creation for Optimum Customer Success (License and SaaS), Strategy Execution and Outcome Analysis
Review Customer Database and Regular Health Check
Review Helpdesk, Content and Ticket Management
Review Customer Trainings Plan and Execution
Overview and Manage Training Material: Knowledge Base, Video Tutorials, FAQs
Customer Escalation Handling and Resolution
Achieving Revenue Quota for Department
Customer Database Management and Status Updates
Client Onboarding Welcome and Delivery Coordination till go-live stage
Client Training Ticket Management:
Review Customer Trainings Plan and Execution
Customer Escalation Handling and Resolution




Customer Database Management and Status Updates
Overview and Manage Training Material: Knowledge Base, Video Tutorials, FAQs
Review Helpdesk, Content and Ticket Management
Client Health Check:
Review Customer Database and Regular Health Check
Achieving Revenue Quota for Department
Preparing Case Studies, Success Stories and Testimonials
Preparing MIS Reports and Analysis

Requirements:
Good understanding of the technical fundamentals of e-commerce. Working knowledge of Magento is an added advantage.
The ability to be a valuable listener, and to really understand a client s problem or question and help them solve it.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Avp / Vp Customer Success Ahmedabad (India)
🏢 Design N Buy
📍 India