Job Description – Poker Room Manager / Casino Manager

Job Title:

Poker Room Manager

Job Summary:

The Poker Room Manager is responsible for overseeing the daily operations of the poker room, ensuring exceptional customer service, regulatory compliance, operational efficiency, and revenue growth while maintaining a fair and enjoyable gaming setting.

Key Responsibilities:

Operations
Manage day-to-day poker room operations.
Ensure all games are conducted fairly and professionally.
Monitor game quality, table utilization, and player satisfaction.
Prepare daily operational reports.

Team Management
Recruit, train, and supervise poker dealers and floor staff.
Prepare dealer schedules and shift rosters.
Conduct performance evaluations.
Handle disciplinary matters and coaching.

Customer Experience
Resolve player disputes professionally.
Build relationships with regular and VIP players.
Ensure premium customer service standards.
Manage player waiting lists and seating.

Compliance & Security
Ensure compliance with club policies and gaming regulations.
Prevent cheating, collusion, and fraudulent activities.




Coordinate with surveillance and security teams.
Maintain accurate records of incidents.

Financial Responsibilities
Monitor rake collection and table revenue.
Verify chip inventory and cash reconciliations.
Control operational expenses.
Prepare revenue and performance reports.

Required Skills
Strong leadership and team management.
Advanced knowledge of poker games and tournament operations.
Excellent conflict resolution.
Robust analytical and reporting skills.
High integrity and decision-making ability.

Qualifications
Bachelor’s degree preferred.
3–5+ years of poker room or casino management experience.
Experience managing tournaments and cash games.
Proficiency in Microsoft Excel and reporting tools.

Preferred Competencies (Both Roles)
Texas Hold’em expertise
Omaha expertise
Tournament operations
Cash game management
Responsible gaming awareness
Customer relationship management
Fraud prevention
Teamwork
Attention to detail
Skilled appearance and etiquette

Work Location: In person

📌 Casino Manager Noida
🏢 Pokerhalm
📍 Noida