Key Responsibilities

Patient Registration & Reception
Welcome patients, attendants, and visitors courteously.
Register new patients and update existing patient records.
Verify patient details and maintain accurate registration data.
Issue patient identification numbers and registration forms.

Appointment Management
Schedule, reschedule, and cancel appointments for consultants.
Coordinate with doctors and departments regarding appointment availability.
Inform patients about consultation timings and hospital procedures.

Patient Assistance
Guide patients and visitors to appropriate departments.
Respond to patient inquiries in person and over the phone.
Assist patients with admission and discharge-related formalities.

Billing & Documentation Support
Coordinate with billing department for patient payments.
Ensure completion of required registration and admission documents.
Maintain confidentiality of patient information and records.

Telephone & Communication Management
Handle incoming and outgoing calls professionally.
Transfer calls to concerned departments.
Record and relay messages accurately.

Customer Service
Address patient concerns and escalate complaints to the concerned authority.
Maintain qualified behavior and positive patient relations.




Ensure patient satisfaction through prompt service.

Record Maintenance
Maintain front desk registers and daily reports.
Update appointment logs and patient records.
Ensure proper filing and documentation of records.

Coordination
Coordinate with OPD, IPD, Billing, Nursing, and other departments.
Assist in smooth patient flow and hospital operations.
Support hospital events, camps, and promotional activities when required.

Required Skills
Excellent communication and interpersonal skills.
Customer service orientation.
Computer proficiency (MS Office, Hospital Management Software).
Telephone etiquette.
Ability to handle patients calmly and professionally.
Valuable organizational and multitasking skills.
Attention to detail and accuracy.

Educational Qualification
Graduate in any discipline.
Additional certification in Front Office Management or Hospital Administration preferred.

Experience
1–3 years of experience in hospital front office/reception.
Freshers with valuable communication skills may also be considered.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:
Provident Fund

Work Location: In person

📌 Front Desk Executive Ahmedabad
🏢 Avron Hospitals
📍 Ahmedabad