The CRM Executive will be responsible for managing customer interactions, maintaining customer records, handling inquiries, coordinating follow-ups, and ensuring a smooth customer experience. The role requires solid communication skills, attention to detail, and the ability to manage customer data efficiently.
Key Responsibilities
Handle customer inquiries through phone, WhatsApp, email, and CRM software.
Maintain and update customer records in the CRM system.
Coordinate with internal departments for order status, service requests, and issue resolution.
Conduct regular customer follow-ups and maintain communication records.
Track customer complaints and ensure timely closure.
Prepare daily and weekly CRM reports.
Support customer retention and relationship-building activities.
Ensure accurate documentation of all customer interactions.
Required Skills
Valuable verbal and written communication skills.
Basic knowledge of CRM software and MS Excel.
Solid follow-up and coordination abilities.
Attention to detail and data accuracy.
Ability to handle multiple customer requests efficiently.
Qualification
Graduate in any discipline.
1–3 years of experience in CRM, customer support, or a related field (preferred). Preferred Experience
Experience in customer handling and follow-up management.
Knowledge of WhatsApp Business, email communication, and CRM tools.
Experience in preparing customer reports and maintaining records.