Job Description:

The Vice President – Digital Transformation
will lead the enterprise-wide digital modernization of the broadband business,
driving superior customer experience, operational excellence, revenue growth,
and data-driven decision-making. The role will own the digital roadmap across
customer journeys, OSS/BSS, network operations, sales, service assurance,
analytics, and automation.

Key Responsibilities
Digital Strategy & Leadership
Define and execute the organization’s digital transformation

vision aligned with business strategy.
Lead multi-year digital roadmaps covering customer, network,

operations, and enterprise platforms.
Act as executive sponsor for high-impact digital programs and

technology investments.
Customer Experience & Digital
Channels
Own end-to-end digital customer journeys across mobile app,

web, CRM, and self-service platforms.
Implement omnichannel engagement, AI chatbots, and digital

service assurance tools.
Drive measurable improvements in NPS, churn reduction, and

digital adoption.




Sales & Revenue Digitization
Digitize sales lifecycle including lead management, digital

onboarding, e-KYC, partner portals, and activations.
Enable data-led personalization, cross-sell, upsell, and

campaign automation.
Support digital partnerships and ecosystem integrations.
Network & Operations Digitization
Lead OSS/BSS modernization, automation, and cloud migration

initiatives.
Enable predictive maintenance, AI-based fault management, and

real-time network dashboards.
Improve field force productivity through digital tools and

workflow automation.
Data, Analytics & AI
Establish enterprise data platforms, governance, and advanced

analytics capabilities.
Leverage AI/ML for churn prediction, demand forecasting,

proactive care, and revenue assurance.
Promote data-driven decision-making across leadership and

operations.
Technology, Architecture &
Cyber security
Drive cloud-first, API-led

📌 Avp/ Vp Digital Transformation For Mumbai
🏢 Talent Leads Consultants
📍 Mumbai