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Key Responsibilities:

Technical Support

 Provide expert technical support for Windows, Linux, and Mac operating systems,

including troubleshooting and resolving issues.

 Identify and address operational issues in client computer systems, providing guidance and solutions.

 Respond promptly to support requests via email, phone calls, and other communication channels.

 Leverage hardware and software knowledge to diagnose and resolve complex technical problems.

 Handle multiple support cases simultaneously, prioritizing tasks effectively.

 Collaborate with team members to share expertise and deliver timely solutions to clients.

Security

 Implement, administer, and support enterprise-level endpoint security tools (e.g.,

Trellix EDR, Kaspersky AV).

 Analyze and review security tool implementations to enhance usage and effectiveness.

 Identify and address security gaps in coverage by working with other teams and business units.

 Contribute to the overall security posture of the organization.

Infrastructure

 Troubleshoot issues related to OS, LAN/WAN/VPN networks, and remote access tools.





 Collaborate with network and infrastructure teams to resolve connectivity and performance problems.

 Ensure smooth operation of client systems within the network environment.

Required Skills

 Robust knowledge of Windows operating systems, Linux, and basic understanding of

Trellix EDR, Kaspersky antivirus, and network security.

 Proven experience in providing technical support in a customer-facing environment.

 Excellent verbal and written communication skills, interpersonal skills, and customer service orientation.

 Strong organizational skills, problem-solving abilities, and the ability to work independently and efficiently.

 Knowledge of CRM systems is a plus.

 Experience with Windows patching, ADS, LDAP, and remote access tools is beneficial.

Desired Profile

 A candidate with a passion for technology and a commitment to delivering exceptional customer service.

 A proactive and results-oriented approach to problem-solving.

 The ability to thrive in a fast-paced and dynamic environment.

Certification

 Relevant Technical Certification is mandatory.

📌 Sr Tech Support Engineer - AVS (Mumbai)
🏢 Acura Solution
📍 Mumbai