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Requirements

- 8+ years working in a Helpdesk or System Support Admin role
- 5+ years working with Active Directory (AD) Hybrid
- 5+ years of Microsoft 365 Management experience
- 5+ years of Microsoft Entra ID and Intune experience
- 1-3 years of Microsoft Entra ID Conditional Access experience
- Ability to diagnose and resolve technical issues remotely and on-premises
- Working knowledge of troubleshooting basic to complex hardware issues
- Working knowledge of troubleshooting basic network (bandwidth/connectivity) issues
- Excellent customer interfacing skills is a must
- Should possess good inter personal and communication skills

Responsibilities

- Provide remote technical support and solutions across multiple companies, networks and domains to end users.
- Resolve applications, networking, PC, and peripheral issues.
- Responsible for hardware/software setup and configuration. This includes imaging laptops.




- Microsoft Active Directory Hybrid and 365 management experience required. (Setting up new users, email accounts, distribution groups and OUs.)
- Assist with maintaining and troubleshooting Windows Server 2008/2012/2016 and Microsoft Remote Desktop Setting.
- Purchase, track and maintain inventory of IT equipment
- Administration of voice and data communications
- Maintain support documentation, including technical configuration information and process flows.
- Resolve issues working with other System Support Admin team members and cross-departmental teams, application developers, vendors, network and database administrators.
- Solve moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures, or tools.

📌 Sr. Tech Support Admin (India)
🏢 MUMBAI ROZGAAR
📍 India