: Sr. Production Support Engineer – Engineering Team

Role Overview

We are seeking a skilled Sr. Production Support Engineer to join our dynamic Engineering team. The ideal candidate will take ownership of debugging day-to-day issues, identifying root causes, improving broken processes, and ensuring the smooth operation of our systems. You will work closely with cross-functional teams to analyze, debug, and enhance system performance, contributing to a more efficient and reliable infrastructure.

Key Responsibilities:

1. Incident Debugging and Resolution

- Investigate and resolve daily production issues, minimizing downtime and ensuring stability.

- Perform root cause analysis and implement solutions to prevent recurring issues.

- Data Analysis and Query Writing:

- Write and optimize custom queries for MySQL, Postgres, MongoDB, Redshift, or other data systems to debug processes and verify data integrity.

- Analyze system and application logs to identify bottlenecks or failures.

- Scripting and Automation

- Develop and maintain custom Python scripts for data exports, data transformation, and debugging.

- Create automated solutions to address inefficiencies in broken processes.

- Process Improvement

- Collaborate with engineering and operations teams to enhance system performance and reliability.

- Proactively identify and implement process improvements to optimize workflows.

- Collaboration





- Act as the first point of contact for production issues, working closely with developers, QA teams, and other stakeholders.

- Document findings, resolutions, and best practices to build a knowledge base.

Required Skills and Qualifications:

- Experience: 3–5 years of hands-on experience in debugging, Python scripting, and production support in a technical environment.

- Technical Proficiency

- Solid experience with Python for scripting and automation with Pandas.

- Proficient in writing and optimizing queries for MySQL, Postgres, MongoDB, Redshift, or similar databases.

- Familiarity with ETL pipelines, APIs, or data integration tools is a plus.

- Problem-Solving: Exceptional analytical and troubleshooting skills to quickly diagnose and resolve production issues.

- Process Improvement: Ability to identify inefficiencies and implement practical solutions to enhance system reliability and workflows.

- Communication: Excellent verbal and written communication skills for cross-functional collaboration and documentation.

Nice-to-Have Skills:

- Exposure to tools like Airflow, Pandas, or NumPy for data manipulation and debugging.

- Familiarity with production monitoring tools like New Relic or Datadog.

- Experience with cloud platforms such as AWS, GCP, or Azure.

- Basic knowledge of CI/CD pipelines for deployment support.

Location: Mumbai - BKC

📌 Sr. Production Support Engineer (Mumbai)
🏢 Yubi
📍 Mumbai