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Brief about S.S Medical Systems (I) Pvt. Ltd

With a legacy of over 85 years in profitable operations, the company has established itself as a trusted name in the Indian medical equipment industry. In FY 2025–26, the company achieved a 8x growth with ₹160 Cr in annual revenue and is now targeting ₹300+ Cr in the upcoming financial year, reflecting robust growth momentum. Led by technocrat promoters with a “Deep Tech” background of Microwave for sterilization research.

The company is now expanding into additional high-impact Infection Control medical device segments

Purpose The Head of Business Operations is responsible for overseeing and optimizing end-to-end operational processes at

SS Medical, ensuring efficiency, regulatory compliance, cost-effectiveness, and alignment with the organization’s quality management system and ISO standards.

Scope

This role covers

● Supply chain and logistics management

● Procurement and vendor management

● Production/manufacturing coordination (if applicable)

● Process optimization and operational excellence

● Cross-functional coordination

Key Responsibilities

● Develop and execute operational strategies aligned with business goals

● Define KPIs and drive scalability and process standardization

● Oversee supply chain, procurement, inventory, and logistics operations

● Ensure timely product delivery and optimize warehouse efficiency

● Manage vendors and procurement; negotiate contracts and ensure compliance

● Standardize and improve processes (SOPs); implement efficiency methodologies (Lean/Six Sigma)

● Reduce costs and improve turnaround times

● Ensure compliance with ISO standards and healthcare regulations

● Support regulatory requirements (e.g., CDSCO guidelines)





● Identify and mitigate operational risks; ensure business continuity planning

● Drive ERP implementation, automation, and digital transformation

● Ensure data accuracy and reporting integrity

● Collaborate cross-functionally with Sales, Finance, R&D, and Quality

● Lead and develop operations teams; drive performance and accountability; drive performance,

accountability, and ethical practices

Key Result Areas (KRAs) & Key Performance Indicators (KPIs)

Operational Strategy Achievement of operational goals

Process standardization index

Scalability readiness

KPI adherence (%)

Supply Chain & Logistics On-time delivery rate (%)

Inventory turnover ratio

Order fulfillment cycle time

Logistics cost efficiency

Vendor & Procurement Management Vendor performance score

Cost savings through negotiation (%)

Vendor compliance rate

Procurement cycle time

Process Optimization Reduction in operational costs (%)

Turnaround time improvement (%)

SOP adherence rate

Efficiency gains (Lean/Six Sigma metrics)

Quality & Compliance ISO compliance score

Number of quality deviations

Regulatory compliance adherence

Audit findings & closure rate

Risk Management Number of operational risks identified & mitigated

Business continuity readiness score

Incident response time

Compliance documentation accuracy

Technology & Systems ERP implementation success

Automation adoption rate

Data accuracy (%)

System uptime & efficiency

Cross-Functional Coordination Demand planning accuracy

Order fulfillment efficiency

Budget adherence (%)

Collaboration effectiveness (internal feedback)

Team Leadership Team productivity & performance

Employee retention rate

Training & development initiatives

Team engagement score

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