Responsible for managing day to day Trade Transactions made at a Branch. Enable quick tranaction processing by Centralized Trade. Liaisoning with cutomers to transparent discrepancy and putting up FTR document on both Forex & Inland.
Responsibilities
Handling Trade/Forex Desk Operations - Handling of export, import and remittance documents, LC's BG's and Bill discounting as per resepctive regulatory and internal trade policy, FEMA/RBI/ICC guidelines. Timely submission of returns and statements.
Coordinating
Trade credits, LC/SBLC/FBG issuing etc. with branch & customer. Following up and appropriate escalating of pending customer requests including request for credit limits. Ensure FTR status in all documents submitted to centralized operation unit for processing.
Building Customer Relationship - Providing better service to customers and addressing their forex related queries. Providing market updates & views to customers. Extending support and guidance to C Category branches which are mapped to respective B Category branch. Supporting various business verticals in processing applications for Forex related credit limits. Paying visits to Customer with Branch Head / Sales Team.
Audit & Compliance - Attending RBI/internal/concurrent/external auditors at respective branches and rectification of observations if any as per the timeline stipulated. Conducting KYC verification and customer due diligence in all forex transactions. Timely completion of EDPMS/IDPMS entries in connection with respective trade transactions.
Ensuring proper disposal of BRCs, duty drawbacks, interest subvention etc. to clients and timely collection of ECGC premium, TCS and other statutory dues from clients in all applicable cases.
Learning and Development - Keeping updated on AML/KYC/RBI guidelines and attaining growth by complying with regulatory guidelines. Making use of E-Learning course modules and completing the same within the timeline and passing capacity building courses pertaining to Forex and Trade Finance.
Key Responsibility Areas
- Customer service/satisfaction at the front office
- FTR ratio & TAT to be maintained as per internal guidelines
- KYC verification & Customer due diligence
- Adherence to compliance norms by FEMA/RBI
- Timely follow up and reduction of I/EDPMS outstanding entries.