Description

Roles & responsibilities

Provide operational support for business applications to ensure stability, performance, and alignment with organizational objectives

Deliver day-to-day support and resolve escalated issues by identifying effective solutions and practical workarounds tailored to the audit practice

Define and clarify business requirements to support timely and accurate issue resolution

Partner with RUN teams to investigate incidents and drive resolution activities

Communicate issues, impacts, and resolutions clearly to internal and external stakeholders

Maintain and curate a centralized repository of known issues, solutions, and workarounds

Own escalation management for priority incidents, coordinating triage, root-cause analysis, and long-term fixes across development, operations, and vendor teams

Develop and maintain knowledge bases, runbooks, and standard operating procedures to reduce MTTR and improve first-contact resolution.

Build and sustain trusted relationships with global and member firm stakeholders through clear and consistent communication of status, risks, and decisions

Ensure adherence to firm policies, quality standards, and audit requirements through accurate and thorough documentation

Apply ITIL-aligned incident, problem, and change management practices for effective service delivery

Support Agile ways of working by managing backlogs and work items using Scrum or Kanban practices

Analyze logs, basic SQL data, and monitoring outputs to support troubleshooting and root-cause identification

Operate effectively across time zones and cultures, influencing outcomes without direct authority

Demonstrate strong attention to detail, documentation discipline, and a commitment to quality and continuous improvement.

Responsibilities

Roles & responsibilities





Provide operational support for business applications to ensure stability, performance, and alignment with organizational objectives

Deliver day-to-day support and resolve escalated issues by identifying effective solutions and practical workarounds tailored to the audit practice

Define and clarify business requirements to support timely and accurate issue resolution

Partner with RUN teams to investigate incidents and drive resolution activities

Communicate issues, impacts, and resolutions clearly to internal and external stakeholders

Maintain and curate a centralized repository of known issues, solutions, and workarounds

Own escalation management for priority incidents, coordinating triage, root-cause analysis, and long-term fixes across development, operations, and vendor teams

Develop and maintain knowledge bases, runbooks, and standard operating procedures to reduce MTTR and improve first-contact resolution.

Build and sustain trusted relationships with global and member firm stakeholders through explicit and consistent communication of status, risks, and decisions

Ensure adherence to firm policies, quality standards, and audit requirements through accurate and thorough documentation

Apply ITIL-aligned incident, problem, and change management practices for effective service delivery

Support Agile ways of working by managing backlogs and work items using Scrum or Kanban practices

Analyze logs, basic SQL data, and monitoring outputs to support troubleshooting and root-cause identification

Operate effectively across time zones and cultures, influencing outcomes without direct authority

Demonstrate strong attention to detail, documentation discipline, and a commitment to quality and continuous improvement.

Qualifications

This role is for you if you have the below

Educational qualifications

Bachelor's degree in Computer Science

Work experience

4-6 Years of Experience

📌 Sr. EnggGTS (Bengaluru)
🏢 BSR u0026
📍 Bengaluru