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Eligibility Criteria: • Should have worked as a Level 2 Azure engineer for at least 3 years. • Should at least have 4-5 years of total working experience • Should be Graduate or Above • Should have extensive working knowledge of Microsoft Azure platform & Azure Virtual Desktop & Windows Server Operating Systems • Should have prior experience in supporting WINTEL systems & Virtualization technologies • Must have Certifications like MCSA / MCSE, AZ 104, AZ-500, AZ-700, AZ-140, AZ-400, AI-102, Azure Solutions Architect Expert (AZ-305), etc. Principal Responsibilities: • Manages overall personnel, performance, daily operations, and discipline of self • The position will be responsible for providing remote support for IT infrastructure • Drive specific improvement projects as required by the Management Team from time to time • Be accountable and responsible for actions taken • Take ownership of tasks assigned • Maintain & update complete infrastructure for delegated clients hosted on the cloud, VM Ware, or on-premises environments. • Troubleshoot & manage MS Windows 2016 & above servers • Troubleshoot & manage Microsoft Azure client’s issues on a daily basis. • Platform Monitoring and Management • Virtual Machine monitoring and management • Perform regular data & system backups as required for servers • Optimize system parameters for best performance • Establishing & maintaining technical and administrative procedures for Information systems • Upgrading Operating Systems as needed to improve efficiency and consistency • Maintain & Manage the RMM platform with a proactive approach • Maintain & manage the Service desk platform with best practices • Should have good exposure to troubleshooting complex cloud issues and ensure smooth operations of cloud environments. • Delivering Weekly, Monthly and Quarterly reports for backups, Server and Network availability • Performing Patching and Upgrade Activities as per the schedules.



• Performing monthly and quarterly test restores and DR drills. Behavioural Skills • Excellent verbal & written Communication skills • Should have excellent customer handling & listening skills • Strong analytical skills • Strong problem-solving skills • Change Management & negotiating skills • Quick decision maker and fast learner • Experience in handling multiple tasks • Very organized and team player • Result Oriented & able to deliver within timelines Technical Skills • • Extensive knowledge of Win 10, Server 2012, 2016 + and LINUX servers OS • Platform Monitoring and Management • Virtual Machine monitoring and management • Patch Management for Windows and Linux Servers • Azure Security Monitoring & Management • Azure Storage Monitoring & Management • Azure Backup Monitoring & Management • Positive work exposure with Azure Monitor and Advisor. • Good understanding of Azure IAAS and Windows Server Environment. • Extensive knowledge of SMTP, POP3 and Exchange mail protocols • Extensive knowledge of on-prem & Azure Hybrid Configuration & troubleshooting • Able to troubleshoot complex Azure Environmental Issues. • Good understanding of configuration and troubleshooting Azure VMs, Vnets, NSGs, Load Balancers, Storage Accounts, Web app Services, MFA and SSO setup for Enterprise applications, backup and restore, Disaster recovery etc.



• Able to analyze Azure Logs and provide RCA of the reported issues • Should have relevant knowledge of on-prem & Azure Hybrid Environment • Should have Azure PowerShell knowledge • Able to troubleshoot all Azure Complex IaaS and PaaS Services • Knowledge of Active Directory, DNS and DHCP in both Azure and on-premises environments • Knowledge and hands-on experience on Active Directory would be an added advantage • Hands-on experience on GPO • Hands-on experience on File and Print services/ Network printer installations • Knowledge about Antivirus/Endpoint protection (Symantec/MacAfee/Trend. etc.) • Knowledge of Managing various RMM Tools e.g. Connectwise Automate, Manage Engine, N-able, Site 24/7, or others. • Knowledge about Data backup & recovery in Azure and On-premises environments

Requirements

Must have Skills: • Cloud Infrastructure Management • Advanced troubleshooting skills in Azure Networking and Connectivity • Cloud Security and IAM • Backup and Disaster Recovery • Exposure to Azure Migrating resources to Azure from various platforms e.g. VM Ware, AWS, etc • Monitoring and Performance Management • Advanced Troubleshooting and Issue Resolution • Cross-Functional Collaboration and Problem Solving Good to have Skills: • Working exposure on Micro Services Azure Kubernetes Services would be an added benefit • Exposure to Azure SQL Database, Web app Services, and DevOps Must have any 1 of the following Certifications: • Microsoft Certified: Azure Security Engineer Associate (AZ-500) • Microsoft Certified: Azure Network Engineer Associate (AZ-700) • Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140) • Microsoft Certified: DevOps Engineer Expert (AZ-400) • Microsoft Certified: Azure AI Engineer Associate (AI-102) • Microsoft Certified: Azure Solutions Architect Expert (AZ-305) • Microsoft Certified: Azure Administrator Associate (AZ-104) Working Conditions:

- 5 days working - Monday - Friday
- 9 hours (US work Shift Pattern), Hybrid (mix of WFO & WFH).
- Required to work in rotational shifts or fixed US working hours - based on the Business requirement.

📌 Sr. Cloud Engineer - Managed Services (Azure) (Gurugram)
🏢 Mancraft Consulting
📍 Gurugram