Require 3-7 years relevant experience on application support (L2 Support).
• Primary Responsibilities:
o Support for People, SGDIR and IGG applications
- Ensure smooth operations.
- Incident and problem management aligned with ITIL processes
- Monitoring and troubleshooting of the tickets using excel and sql queries
- Informatica and Dev Ops knowledge required for the debugging and fixing minor issues.
Skill Set Required:
- Solid understanding of ITIL processes
- Proficiency in Informatica
- Experience with Dev Ops
- SQL expertise
- Hands-on with Excel and Macros.
📌 Software Engineer - Production Support - India
🏢 Photon Group
📍 India
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