Description The Sky Service CCU Affluent-Team Leader will oversee a dedicated team, ensuring exceptional customer service for affluent clients. This role involves strategic planning, team management, and direct client interaction to maintain high satisfaction levels and drive business growth.

Responsibilities

- Manage and mentor a team of 15-20 relationship managers, providing guidance and support to ensure excellent customer service.

- Develop and implement strategies to enhance customer satisfaction and retention among affluent clients.

- Oversee the resolution of complex customer queries and issues, ensuring timely and accurate responses.

- Conduct regular performance evaluations and provide feedback to team members, fostering a culture of continuous improvement.

- Collaborate with other departments to align services and offerings with the needs of affluent customers.

- Stay updated on industry trends and best practices, incorporating new strategies to enhance the customer experience.

- Ensure compliance with bank policies and regulations, maintaining a high standard of ethical conduct.

- Build and maintain strong relationships with key clients,



understanding their unique needs and preferences.

- Analyze customer feedback and market trends to identify areas for improvement and develop innovative solutions.

Qualifications

- A bachelor's degree in business, finance, or a related field is preferred.

- Minimum 5 years of experience in a leadership role within the banking or financial services industry, with a focus on customer service.

- Proven track record of managing and motivating high-performing teams.

- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.

- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.

- Proficiency in using customer relationship management (CRM) systems and other relevant software.

- Ability to work independently and manage multiple priorities in a quick-paced environment.

- Flexibility to adapt to changing business needs and customer requirements.

- Strong organizational skills and attention to detail.

- A customer-centric mindset with a passion for delivering exceptional service.

📌 Sky Service CCU Affluent-Team Leader-Sky Channel-Customer Service (Thane)
🏢 Kotak Mahindra Bank
📍 Thane