Service Operations

- Manage end-to-end service support for inverter and battery products.
- Ensure timely resolution of customer complaints and service tickets.
- Monitor turnaround time (TAT) for repairs, replacements, and installations.
- Maintain service quality standards across regions.

Team Management

- Lead and supervise service engineers, technicians, and support staff.
- Assign daily service schedules and monitor productivity.
- Conduct technical training for service teams and channel partners.

Technical Support

- Diagnose complex issues related to inverters, lithium batteries, and electrical systems.
- Coordinate with R&D; / production teams for recurring technical problems.
- Improve troubleshooting SOPs and service manuals.

Warranty & Spare Management

- Handle warranty claims and product replacement approvals.
- Ensure availability of spare parts and service inventory.
- Track defective returns and failure analysis.

Customer Satisfaction

- Maintain high customer satisfaction scores.
- Build strong relationships with distributors, dealers, and EPC partners.• Escalate critical complaints with proper closure.

MIS & Reporting

- Prepare monthly service reports, complaint trends, failure analysis,



and team performance dashboards.
- Use CRM / ERP tools for ticket management and service records.

Requirements

• Strong knowledge of solar inverter systems, batteries, UPS, lithium battery packs.
- Understanding of electrical circuits and troubleshooting.
- Team leadership and field service management.
- Good communication and customer handling skills.
- Experience in CRM / ERP software.
- Data-driven approach to improve service efficiency.

Qualifications

- B.Tech / Diploma in Electrical, Electronics, or related field.
- Additional certifications in power electronics preferred.

KPIs / Performance Metrics

- Complaint closure TAT
- Repeat complaint rate
- Warranty claim control
- Customer satisfaction score
- Service revenue from AMC / paid service
- Team productivity

Benefits

Freedom to “follow your passion”

Prospect to work with one of India’s fastest-growing Solar companies

Regular training on creative tools & AI tools

Growth opportunities in multiple function

Performance-based incentives & salary growth

Hands-on exposure with leadership team

📌 Service Manager (Faridabad)
🏢 LOOM SOLAR
📍 Faridabad