Company Description

Squircle IT Consulting Services is a leading IT solutions and services company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best Technology and Domain expertise in PeopleSoft to offer a full spectrum of services ranging from Implementation, Business Consulting to Support.

Please follow the below instructions

Only male candidates.

Need candidates who can join us immediately or in 7 days of time.

Work location is Global Village.

Position Functions or Responsibilities

Need experienced Candidates from 1 – 3 years with positive understanding of Voice based Process.

*Excellent Communication Skills (to manage British Account) both verbal and non-verbal.

The account UHL which is an important account for NTT DATA with high visibility of Service Desk Tower.





*We need candidates with subtle behavior and strong understanding and writing skills towards the client calls ….

24 / 7 support shift

Good Learning Curve and involves lot of technical education to be learnt from on-the job.

Roles & responsibilities ---

- Receiving Calls/Emails/Web tickets from end users (UK based) for services, inquiries and problem notifications and log them into the ticketing tool.
- Attempt resolution of tickets relating to end user computing equipment (desktops, laptops, office applications, printers etc)
- Resolve incidents within prescribed time limits, if possible; otherwise, escalate to appropriate Level 2 groups.
- Triaging the tickets to different support groups based on category of the ticket
- Following up on tickets and tracking them to closure
- Providing sufficient and accurate information to users on the ticket status

Additional Information

Exp: 1-3 years

📌 Service Desk (Bengaluru)
🏢 SQUIRCLE IT CONSULTING SERVICES
📍 Bengaluru