Job Title: Service Delivery Manager Job Location: Hinjewadi Phase 1, Pune (WFO) Experience: 12+ Years Shift: 2.30PM to 11.30PM Position Overview Futurism Technologies is looking for a highly experienced and visionary leader to head our Infrastructure Management Services and Cyber Security Services practice. This is a strategic leadership role responsible for driving technology vision, business growth, delivery excellence, client success, and service innovation across NOC, SOC, infrastructure, cloud, cyber security, managed services, and enterprise operations.

Key Responsibilities

Lead and scale NOC and SOC operations.

Drive Infrastructure Management Services and Cyber Security Services.

Own pre-sales, solutioning, post-sales delivery, and project management.

Build and launch current service offerings.

Strengthen client retention through cross-sell and up-sell initiatives.

Lead hiring, training, mentoring, and team capability development.

Ensure strong governance, SLA management, service quality, and customer satisfaction.

Collaborate with sales, delivery, and leadership teams to grow strategic accounts.

Required Qualifications





- Strong leadership experience in infrastructure and cyber security • Deep understanding of managed services, NOC, SOC, cloud, security operations, and enterprise IT • Proven experience in pre-sales, delivery, account growth, and team building • Strong commercial and operational mindset • Ability to create scalable offerings and lead large customer engagements Preferred Background • 12+ years of experience in infrastructure, cybersecurity, or managed services • 7+ years in senior leadership roles • Strong experience in customer-facing technology leadership • Certifications such as CISSP, CISM, CCSP, ITIL, PMP, Azure, AWS, Microsoft Security, Splunk, CrowdStrike, Palo Alto are a plus Desired Qualities:

Strong leadership and decision-making skills Excellent communication and stakeholder management Strategic thinking and problem-solving ability Ability to build and scale teams High ownership and accountability Customer-focused approach with a growth mindset

📌 Service Delivery Manager (India)
🏢 Praful M
📍 India