- Responsible for daily/weekly Reconciliation of disbursement, Premium, Refunds and settlements report with partner institution to ensure accuracy and completeness.
- Maintain and verify, disbursements MIS, ensuring timely identification and resolution of discrepancies.
- Liaise with internal finance and operation teams to close reconciliation gapr and prepare periodic reconciliation statement.
- Generate, analyse and circulate partner wise disbursement and reconciliation reports for management review.
Operations & Policy Administration
- Coordinate with branch teams, sales managers, and credit officers to support insurance distribution.
- Conduct product training sessions for frontline sales teams to enhance insurance knowledge and selling skills.
Collaborate with cross functional teams
- Manage policy issuance, endorsements for insurance products with Insurance Partners.
- Ensure smooth claim intimation and settlement for customers,
acting as a liaison between branch and Insurer.
- Monitor operational SLAs and TATs with insurance partners to ensure service quality.
Compliance & Regulatory
- Ensure full compliance with IRDAI guidelines, RBI regulations.
- Support audits and inspections by regulatory authorities.
- Maintain records of policies, commissions, and customer communications in line with compliance requirements.
Reporting & Analytics
- Prepare regular MIS and dashboards on insurance business performance (sales, commissions, profitability).
- KEY ROLE DIMENSIONS
Geographical Coverage: PAN
No. of direct reports: Nil
KEY SKILLS & BEHAVIOURAL ATTRIBUTES
- · Process Accuracy: High accuracy in policy administration and claims processing.
- · Quality Assurance: Consistent quality in backend operations.
- · Process Improvement: Implementation of process improvements.
- Compliance: Adherence to regulatory requirements and company policies.
- · Robust analytical and problem-solving skills.
- · Attention to detail and organizational skills.
- Excellent communication and interpersonal skills
EDUCATION / EXPERIENCE
- · 7-10 years in insurance operations, backend processing, or related field.
- · Bachelor's degree in any discipline; insurance-related certifications beneficial.