Summary of Position

We’re seeking an experienced ServiceNow Developer to drive platform enhancements, automation, and integration across a multi-tenant ServiceNow workplace. This role is responsible for developing, configuring, and optimizing ServiceNow applications that underpin our ITSM, CSM, SPM, and ITOM capabilities.

You’ll work closely with Netrio’s Core Platforms & Product teams to translate business requirements into robust technical solutions—balancing scalability, maintainability, and innovation while adhering to platform best practices.

Core Requirements

- Strong understanding of ServiceNow business modules (ITSM, CSM, SPM, or ITOM).
- Experience configuring and supporting multi-tenant or complex ServiceNow environments.
- Experience with inter-instance integrations (eBonding/Case Exchange) using IntegrationHub or APIs.
- Hands-on expertise with Service Catalog, Incident Management, and Change Management.
- Experience implementing Now Assist and Virtual Agent.
- Proficiency with REST, JSON, SOAP, and LDAP (SSO) integrations.
- Skilled in Client Portal customization using HTML, CSS, Bootstrap, and AngularJS.
- Experience using UI Builder for modern, responsive experiences.
- Experience in an MSP environment is desirable.
- Strong knowledge of ServiceNow security, access controls, and best-practice governance.

Key Responsibilities

- Configure, customize, and enhance Netrio’s ServiceNow platform to optimize functionality and improve client and agent experiences.
- Build workflows, catalog items, client scripts, UI policies, business rules, and script includes to meet business and operational needs.
- Collaborate with stakeholders across product, engineering, and operations to design scalable solutions.
- Automate onboarding and provisioning processes for clients and services through workflow design and API integration.
- Develop and maintain integrations using REST, SOAP, and IntegrationHub.




- Design and deliver intuitive user experiences through portals and custom UI components.
- Conduct unit and integration testing; ensure all deliverables meet business, performance, and security standards.
- Evaluate new ServiceNow releases, features, and plugins for potential adoption and benefit to Netrio’s environment.
- Apply AI, ML, and automation capabilities to improve service efficiency and platform intelligence.
- Maintain clear documentation, reusable code, and adherence to platform governance and change management processes.
- Mentor junior developers and contribute to peer reviews to ensure consistency and code quality.

Expected Results

- Consistent delivery of well-tested, high-quality ServiceNow solutions aligned to sprint goals.
- Increased platform automation and improved onboarding workflows.
- Enhanced customer experience through optimized UX and reduced resolution time.
- Scalable, stable, and well-documented ServiceNow platform aligned to Netrio’s service delivery model.

Skills & Qualifications

- 5+ years of experience configuring and developing within the ServiceNow platform in enterprise environments.
- ServiceNow Certified System Administrator (CSA) required.
- Certified Implementation Specialist (CIS) in at least one area (ITSM, CSM, ITOM, or ITBM).
- Solid understanding of ServiceNow architecture, scripting (JavaScript, Glide API), and data model.
- Experience developing within Agile frameworks (Scrum or Kanban).
- Excellent problem-solving, debugging, and communication skills.
- Ability to translate business requirements into technical design and deliver production-ready solutions.

Desirable Extras

- Familiarity with Domain Separation in multi-tenant ServiceNow environments.
- Knowledge of Performance Analytics, Reporting, and Dashboarding within ServiceNow.
- Exposure to AI Search, Generative AI, or Automation Engine features.
- Prior experience supporting Managed Service Providers (MSP) or multi-client environments.

📌 Senior ServiceNow Developer (Pune)
🏢 Netrio
📍 Pune