About the Opportunity

We operate in the Fashion, Beauty & Salon Services sector with a media-affiliated approach to premium grooming and client experiences. This on-site role supports high-volume salon operations that combine upscale service delivery with retail merchandising and appointment-driven scheduling across multiple location formats.

Primary Title: Senior Salon Receptionist

Role & Responsibilities

- Welcome clients and manage front-desk flow—greet walk-ins, confirm appointments, and control lobby experience to maximise satisfaction and punctuality.
- Operate appointment systems and maintain daily schedules—book, reschedule, and confirm appointments while minimising gaps and no-shows.
- Handle payments and POS transactions—process card and cash payments, issue receipts, and perform end-of-day cash reconciliation.
- Coordinate with stylists and service teams—communicate client arrivals, special requests, and timing updates to ensure seamless service delivery.
- Manage phone and digital enquiries—answer multi-line calls, respond to emails and chat inquiries,



and escalate client issues to supervisors when needed.
- Support retail and inventory tasks—maintain product displays, advise clients on retail items, and assist with basic stock tracking and reorder alerts.

Skills & Qualifications

Must-Have

- Appointment Scheduling
- Salon POS systems
- Cash Handling
- CRM software
- Multi-line Telephone Systems
- MS Excel

Preferred

- Fresha
- Mindbody
- Retail Upselling

Additional Qualifications

- High school diploma or equivalent.
- Proven on-site front-desk experience in salons, spas, or hospitality environments.
- Fluent in English and Hindi; additional regional languages are an advantage.

Benefits & Culture Highlights

- Attractive performance incentives and retail commission structure for front-desk sales.
- Staff discounts on services and products, plus on-the-job training in salon systems and customer experience.
- Quick-paced, customer-centric environment with clear growth paths into front-office leadership or salon operations roles.

📌 Senior Receptionist (Salon) (Nagpur)
🏢 F Jobs
📍 Nagpur