Key Responsibilities

1.

Regional Workplace

Operations

- Lead day?to?day workplace operations across all offices in the assigned region, ensuring high standards of service delivery.
- Conduct regular site reviews to identify opportunities for improvement in safety, comfort, space utilization, and employee experience.
- Drive readiness for events, leadership visits, seasonal activity, and business continuity needs.

2.

People

Experience and Partnership

- Work closely with the Regional People Partner team to align workplace services with employee experience goals.
- Act as a workplace ambassador to ensure employees feel supported, welcomed, and heard regarding workspace needs.
- Partner with HR to manage onboarding logistics, seating assignments, return?to?office plans, and wellness initiatives.

3. Vendor and Facility Management

- Oversee vendor performance for housekeeping, catering, security, engineering, transport, and other workplace services.
- Ensure adherence to SLAs, compliance, and operational quality across the regional portfolio.
- Lead negotiations, vendor reviews, and escalation handling when required.

4.

Space

Planning and Infrastructure

- Work with Workplace Strategy, Admin, and IT teams to manage capacity planning, floor design changes, seat allocation, and move coordination.
- Support long term workspace planning based on organizational growth, business priorities, and hybrid working models.

5. Governance, Budgeting, and Reporting





- Manage regional workplace budgets including consumables, minor projects, vendor contracts, and operational expenses.
- Maintain governance records such as safety audits, compliance checklists, access control reports, visitor logs, and maintenance schedules.
- Present monthly or quarterly performance updates to regional leadership and People Partner teams.

6. Crisis, Safety, and Compliance

- Ensure compliance with workplace safety standards and regulatory requirements.
- Drive emergency preparedness including evacuation drills, risk assessments, and incident management procedures.
- Act as the regional point of contact for workplace related escalations.

Qualifications

- Bachelor’s degree in Business Administration, Facilities Management, Hospitality, or related field.
- 3 to 8 years of experience in workplace, facilities, admin operations, or employee experience roles.
- Prior experience in multi?site management or regional responsibilities preferred.

Skills and Competencies

- Strong stakeholder management abilities with the confidence to engage senior leadership.
- Proven vendor management and negotiation skills.
- High level of operational discipline, planning, and process orientation.
- Ability to interpret data, generate insights, and drive continuous improvement.
- Solid communication, interpersonal skills, and a service mindset.
- Comfortable with technology, workplace tools, and basic analytics.

📌 Senior Manager Facilities & Administration (Mumbai)
🏢 HDFC ERGO General Insurance
📍 Mumbai