Job Title: Senior Manager /AGM– Human Resources

Reports To: Chief Operating Officer / Director – HR / CEO

Team Reporting: HR Executives, Payroll, Recruitment, HR Ops, Training, IR ⸻

Role Purpose To lead and manage the end-to-end Human Resource function for a 250-bed NABH-accredited hospital, ensuring statutory compliance, clinical workforce effectiveness, employee engagement, and a high-performance culture aligned with patient care excellence and healthcare quality standards.

⸻

Key Responsibilities

- HR Strategy & Workforce Planning
- Develop and implement HR strategies aligned with hospital growth, patient care goals, and NABH standards.
- Plan manpower budgeting, workforce optimization, and productivity benchmarks for clinical & non-clinical functions.
- Partner with department heads for staffing forecasts and succession planning.

2.

Talent

Acquisition & Onboarding

- Lead recruitment for doctors, nurses, paramedics, technicians, and support staff.
- Ensure timely hiring for critical care and specialty functions.
- Standardize structured onboarding, credential verification, and licensing checks.
- Maintain hospital manpower strength as per statutory and NABH norms.

3.

Performance

Management

- Design and drive performance appraisal systems (KPIs/KRAs) for clinical and administrative staff.
- Implement goal setting, periodic reviews, and development plans.
- Support leadership in performance improvement and corrective actions.

5.

Employee

Relations & Engagement

- Maintain harmonious employee relations across shifts and departments.
- Address grievances, disciplinary matters, and conflict resolution.
- Drive engagement initiatives, retention strategies, and culture-building programs.
- Conduct regular employee surveys and feedback mechanisms.
- Compliance & Statutory Management
- Ensure compliance with all labor laws and healthcare regulations including:
- Shops & Establishment Act
- CLRA




- PF, ESI, Gratuity, Bonus
- POSH
- Biomedical & hospital-specific norms
- Maintain HR documentation required for NABH audits and quality assessments.
- Manage internal and external audits.
- Payroll & Compensation
- Oversee payroll, attendance, leave management, and benefits administration.
- Structure compensation bench marking for medical and non-medical staff.
- Monitor overtime, shift allowances, and contractual staffing costs.
- HR Operations & Systems
- Implement and manage HRIS/HRMS.
- Maintain accurate employee records, policies, and SOPs.
- Ensure seamless HR processes across lifecycle (hire to exit).
- Policy & Governance
- Formulate and update HR policies aligned with hospital standards.
- Implement code of conduct, disciplinary frameworks, and ethical practices.
- Lead POSH committee and workplace safety initiatives.
- Leadership & Stakeholder Management
- Act as strategic HR partner to management and clinical leadership.
- Lead and mentor HR team members.
- Coordinate with consultants, vendors, and staffing agencies.

⸻

Key Deliverables / KPIs

- Manpower fulfillment within TAT
- Attrition and retention metrics
- Audit & NABH compliance score
- Employee engagement index
- Training coverage %
- Payroll accuracy & timeliness
- Reduction in grievance cases ⸻

Qualification & Experience

- MBA / PGDM in HR or equivalent
- Min 8-10 years HR experience, with 5+ years in hospital/healthcare setup
- Experience managing 400+ workforce preferred
- Knowledge of healthcare accreditation (NABH/JCI) mandatory ⸻

Key Competencies

- Healthcare HR expertise
- Labor law & compliance knowledge
- Strong stakeholder management
- Conflict resolution & negotiation
- Process orientation
- Leadership & team management
- Data-driven decision making ⸻

Work Workplace

- 24x7 hospital operations; requires availability for escalations and audits
- High interaction with clinical, nursing, and support teams

📌 Senior Manager /AGM– Human Resources -- Hospital (Raipur)
🏢 N Human Resources u0026 Management Systems
📍 Raipur