We are actively seeking a highly skilled customer service representative to join the team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach.
This dynamic position also necessitates having experience in sales, as the opportunity may arise to promote company products and services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service
Requirements
- Bachelor’s degree in business administration, communications, or a related field is preferred.
- A minimum of 5+ years of overall experience in Customer Support and Inside sales.
- Familiarity with office software and collaboration tools (Zoho is preferred).
- Strong organizational and multitasking abilities.
- Ability to work collaboratively with cross-functional teams.
- Solid problem-solving and critical-thinking skills.
- Ability to adapt to changing business requirements and priorities
- Experience from Manufacturing industry would be helpful and knowledge on engineering materials, Cost estimation.
- Customer interface- having experience is tele calling for demand generation and customer coordination.
- Good Knowledge on Excel and working experience on Salesforce/CRM and any ERP systems.