Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of a General Manager Operations is to drive organization's strategic business initiatives, ensure successful service delivery for our clients, and continually raise the bar of our Operations.Job title:

Senior Director:

Education: Any Graduate or Postgraduate

Experience: 18+ years of experience in healthcare (Billing & Enrollment, provider data management, speciality claims, Dental etc) in an outsource environment responsible for multiple sites and clients. Healthcare Industry Preferred. 10+ years of team handling experience.

Roles & Responsibilities:

- Review and manage balanced scorecard and key performance indicators, regularly focusing on long term objectives to ensure Client and Organization goals are continually met.

- Develop long term plan to enhance performance of programs. This includes areas such as Force Management, Training, quality, staffing and/or program initiatives.

- Lead cross-functional activities and communication to further partnership between organization and assigned clients.

- Examine financial data and use them to improve profitability

- Manage Budget and forecast

- Familiarize with HIPAA regulations

- Use a systematic approach to identifying improvement opportunities, root-cause analysis, recommending solutions, and implementing process improvements in accordance with client/company policies and practices.

- Responsible for leading, providing professional development, and evaluating direct reports.





- Prepare, deliver, and facilitate both client and internal business presentations and meetings.

- Ensure both internal and external customers are provided with the highest quality service.

- Experience with Client relationship management

- Evaluating the performance of supervisor to ensure that they are meeting performance standards.

- Experience of managing CSAT

- Should be responsible for retaining talent

- Ensure addition of recent logo to the business

- Channelize AI and other advanced technologies to enhance business development

Mandatory Skills

- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

- Excellent presentation and client interaction skills.

- Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

- Ability to improve and/or transform teams processes across functions within the organization.

- Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results.

- Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management.

- Strong operational and financial acumen, executive presence, and the ability to lead multiple locations.

- Strong business acumen with a broad understanding of fundamental business principles.

- Exhibit relevant and consistent leadership behaviors in team management, client communications and internal interactions with teams, peers and senior management. Work effectively across a global matrix organization.

- Experience with client relationship management is required

- Lead internal reviews and track operations metrics

- Team management - coaching, developing and performance management

- • Experience in budgeting and forecasting

Location:

BLR, Surya Wave BuildingIndia

📌 Senior Director (India)
🏢 Sagility
📍 India