Senior Customer Success Consultant (Pune)

Senior Customer Success Consultant (Pune)

17 Aug
|
Customer Acquisition
|
Pune

17 Aug

Customer Acquisition

Pune

Work from Office We have been in the enterprise ATS space for 10 years. Some of the best companies in the country run their hiring on MyNextHire. The world is shifting to AI-first hiring and our clients need someone who can help them think through that transition clearly -- not someone who demos features, someone who consults.

What you need to achieve Own and renew 20 enterprise client relationships -- 10 existing and 10 new onboarded within 12 months -- by delivering ROI that clients can see, measure and believe in. How the best people get there Find a way to learn and document how each TA leader actually runs their hiring -- through their usage data and real conversations -- so your solutions are always in their context Keep track of and de-bottleneck internal processes so your client gets the best service from the support, delivery and product teams Use that understanding and dependability to co-own the KPIs the TA head is measured on internally,



and review progress every quarter so renewal is never a surprise Work closely with each client to define their path into AI-first hiring -- with MyNextHire as the vehicle Run business reviews clients look forward to attending -- and walk away feeling fully equipped to handle their own management What you can count on A product with 10 years of enterprise depth and a strong client roster that opens doors Sales team to bring you into current conversations once there is a real deal to shape CX team to handle day-to-day client operations and flag when deeper thinking is needed 10 years of domain knowledge on enterprise TA that the team will actively transfer to you What you need to be resourceful around Renewal sits entirely with you -- if a client does not renew, that is on you This is not a sales role. You are the person who makes clients get the ROI promised Clients will sometimes be confident about the wrong thing -- your job is to slow that down, not go along with it Why this is your next move Advisory work at the frontier of AI-first hiring -- you will be shaping how some of the best TA teams in the country hire for the next decade Real ownership of client outcomes -- no hand-holding, no committee, just you and the client * If 70% of your clients are hiring differently in 12 months because of you, that is not a number on a dashboard -- that is a body of work you can point to for the rest of your career!

📌 Senior Customer Success Consultant (Pune)
🏢 Customer Acquisition
📍 Pune

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