Senior Collections (Credit Control) Specialist

- Job Title: Senior Collections (Credit Control) Specialist
- Department: Finance
- Employment Type: Full-Time
- Reporting To: Group Financial Controller
- Working Pattern: UK time zone–based
- Seniority Level: Senior
- Target Start Date: Immediate

Role Overview The Senior Collections (Credit Control) Specialist is responsible for managing the end‑to‑end credit control and collections function, ensuring timely cash collection and effective management of customer debt. The role focuses on reducing DSO, applying daily cash receipts, managing aged receivables, and producing accurate reporting for senior management.

This position works closely with Business Development, Account Management, Billing, and Finance teams to resolve disputes, escalate overdue debt, and ensure collections targets are met in line with company policy and IFRS requirements.

Key Responsibilities Collections & Credit Control

- Actively monitor debtor balances to reduce Days Sales Outstanding (DSO)
- Perform daily cash application in the accounting system
- Ensure customer payments are received in line with agreed payment terms
- Conduct regular debtor reviews to maintain consistent credit control standards
- Maintain accurate customer contact and VAT information in the system

Stakeholder Collaboration
- Hold regular meetings with Business Development, Account Management, and senior stakeholders to review key accounts and AR issues
- Partner with the Billing team to resolve account reconciliation issues quickly and avoid payment delays




- Liaise directly with customers to resolve disputes and negotiate payments

Reporting & Risk Management
- Prepare daily collections reporting for the executive team
- Produce monthly aged debt and bad debt provisioning reports in line with IFRS 9
- Analyse AR and collections reports, identifying key trends and risks
- Contribute collections and revenue insights to monthly board pack reporting

Escalation & Compliance
- Work with internal and external legal teams to escalate overdue debt and support litigation where required
- Ensure compliance with financial regulations, internal controls, and company policies
- Stay updated on industry best practices and regulatory changes related to credit control

Technical Skills Required
- NetSuite experience (mandatory) with hands-on exposure to the SuiteBilling module
- Salesforce experience (desirable)
- Strong proficiency in Microsoft Excel
- Good working knowledge of Word, PowerPoint, and databases

Experience & Qualifications
- Senior-level experience in Credit Control / Collections
- Proven track record of reducing DSO and managing complex B2B collections
- Robust understanding of IFRS 9
- CICM qualification desirable
- Accounting qualification such as AAT or ACCA (part-qualified) preferred

Key Soft Skills
- Strong negotiator with excellent communication skills
- Results-driven, proactive, and highly organised
- Commercially aware with a customer-focused approach
- Confident engaging with senior stakeholders and remote teams

📌 Senior Collections (Credit Control) Specialist (India)
🏢 Art Technology and Software India
📍 India