- Manages overall personnel, performance, daily operations, and discipline of self
- The position will be responsible to provide remote support for IT infrastructure
- Drive specific improvement projects as required by Management Team from time to time
- Be accountable and responsible for actions taken
- Take ownership of tasks assigned
- Maintain & update the Active Directory including (security domains, user profiles & other resources on the network)
- Troubleshoot & manage MS Windows 2016 & above servers
- Troubleshoot & manage Microsoft Azure client’s issues on daily basis.
- Platform Monitoring and Management
- Virtual Machine monitoring and management
- Perform regular data & system backups as required for servers
- Optimize system parameters for best performance
- Establishing & maintaining technical and administrative procedures for Information systems
- Upgrading Operating Systems as needed to improve efficiency and consistency
- Maintain & Manage RMM platform with proactive approach
- Maintain & manage Service desk platform with best practices
Technical Skills:
- Extensive knowledge of Win 10, Server 2012, 2016 + and LINUX servers OS
- Platform Monitoring and Management
- Virtual Machine monitoring and management
- Patch Management
- Security Monitoring & Management (Next Gen EDR + SOC)
- Storage Monitoring & Management
- Backup Monitoring & Management
- Good working exposure with Azure Monitor, Advisor.
- Good understanding of Azure IAAS and Windows Server Environment.
- Extensive knowledge of SMTP, POP3 and Exchange mail protocols
- Extensive knowledge of on-prem & Azure Hybrid Configuration & troubleshooting
- Able to troubleshoot Azure Environmental Issues.
- Able to analyze Azure Logs and provide RCA of the reported issues
- Should have relevant knowledge of on-prem & Azure Hybrid Environment
- Knowledge of Active Directory, DNS and DHCP
- Knowledge and hands on experience on Active Directory.
- Hands-on experience on GPO
- Hands-on experience on File and Print services/ Network printer installations
- Knowledge about Antivirus/End point protection (Symantec/MacAfee/Trend.etc)
- Knowledge on Managing various RMM Tools e.g. Connectwise automate, Manage engine or others.
- Knowledge about Data backup & recovery
- Basic Networking knowledge
Desired Profile / Criteria / Skills :
Required Skill Set
- 2-4 years of Experience providing Helpdesk and Manage Service in Microsoft Cloud and On-premises environment.
- Excellent verbal & written Communication skills
- Should have excellent customer handling & listening skills
- Strong analytical skills
- Robust problem-solving skills
- Quick decision maker and fast learner
- Experience in handling multiple tasks
- Very organized and team player
- Result Oriented & able to deliver within timelines
- Willing to work in 24/7 Environment, 5 Days working, and Rotational Shift.