OSP India, now part of one.O.

OSP India - Hyderabad Private Limited takes a significant step forward in its evolution by becoming part of Otto Group one.O, the recent central, high-performance partner for strategy consulting and technology for the Otto Group. This strengthens our mission to deliver innovative IT solutions for commerce and logistics, combining experience, technology, and a global vision to lead the digital future.

Mission

Our mission is to provide customer-contact data analysis and automate customer-contact processes.

We deliver insights from Aftersales Customer Experience (CX) data and build automated, data-driven solutions that enhance the efficiency and quality of customer interactions.

Requirements

About the Team – CURL The CURL team is responsible for:

- Designing and maintaining data pipelines (e.g., from Amazon Connect) to our BI data warehouse.

- Modeling and visualizing data through Power BI dashboards to support decision-making on customer-contact processes, service portfolios, and tooling.

- Developing and maintaining tools for business departments to audit and manage special payment handling by call center agents.

- Collaborating with other teams to automate aftersales customer-contact processes using end-to-end automation and AI/GenAI technologies.

Key Responsibilities

- Develop and maintain ETL pipelines to process and integrate customer-contact data (e.g., call center, CRM, ticketing systems).

- Ensure data quality, accuracy, and consistency across all aftersales CX datasets.

- Create and enhance Power BI dashboards and data models to support reporting, analytics, and operational insights.

- Collaborate with data scientists, automation engineers, and business stakeholders to identify automation opportunities in customer-contact workflows.

- Contribute to the design and implementation of (Gen)AI-driven process automation for customer-contact handling and aftersales support.

- Support auditing and compliance processes, including tools for payment verification and exception handling.





- Continuously optimize data architecture and streamline workflows for scalability and performance.

Qualifications & Skills

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Essential:

- 5–8 years of professional experience as a BI Developer, preferably in a data-driven customer service or aftersales environment.

- Degree in Computer Science, Data Engineering, Business Analytics, or related field.

- Strong experience with data pipelines, ETL tools, and BI platforms (e.g., Power BI, Azure Data Factory, AWS services).

- Solid understanding of data modeling, SQL, and data warehouse concepts.

- Experience with Python, SQL, or related scripting languages for data transformation.

- Ability to interpret complex datasets and translate insights into actionable business recommendations.

Preferred:

- Familiarity with Amazon Connect or other customer contact center platforms.

- Experience with process automation tools (e.g., UiPath, Power Automate, or custom workflow automation).

- Exposure to AI/GenAI-based automation solutions (e.g., chatbots, language models, voice analysis).

- Understanding of Aftersales or Customer Service operations in large organizations.

Soft Skills

- Analytical and structured problem-solving mindset.

- Strong communication and stakeholder management skills.

- Team-oriented, proactive, and able to work in cross-functional environments.

- Curiosity and drive to continuously improve processes and tools.

What We Offer

- Opportunity to shape the future of data-driven customer contact and automation in aftersales.

- Collaboration with experts across data engineering, AI, and customer experience domains.

- Modern tech stack and flexible working environment.

- Continuous learning and professional development opportunities.

Benefits

- Flexible Working Hours: Support for work-life balance through adaptable scheduling.

- Comprehensive Medical Insurance: Coverage for employees and families, ensuring access to quality healthcare.

- Hybrid Work Model: Blend of in-office collaboration and remote work opportunities, with four days a week in the office.

📌 Senior Business Intelligence Developer (Hyderabad)
🏢 OSP India
📍 Hyderabad