About the Job We’re looking for a Scheduling Specialist to work in partnership with both our Operations and Workforce Management Team to align the accuracy of original schedules to forecasted work volume. Reporting to the Manager of Resource Planning, this role will also be responsible for ongoing analysis and continuous improvement.

As Scheduling

Specialist, You Will… Assist with schedule and tracker management to ensure that all schedules are generated properly

Identify customer contact trends to ensure appropriate resources are utilized Manage schedule information for recent and existing employees in multiple locations using a workforce software program

Ensure employee information is accurately entered and maintained on an ongoing basis

Ensure trackers related to headcount, absenteeism, etc are constantly reviewed and updated

Update parameters within the Workforce Management System to ensure efficient scheduling of resources to meet service level and productivity goals





Work closely with the Operations Team to ensure availabilities are conducive to the business needs As Scheduling Specialist, You Have… A post-secondary degree or certificate with a focus on Business Administration (a combination of work experience and education will be considered)

Experience with workforce management systems (asset)

Advanced knowledge of Microsoft Excel (asset) Knowledge of contact center operations, functions and business processes

Strong technical, analytical and problem solving skills

Superior attention to detail with an eye for accuracy The ability to adapt to change in an innovative and fast paced environment

Strong organizational skills and the ability to follow through on projects

Excellent written and verbal communication skills The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment

📌 Scheduling Specialist (Hyderabad)
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📍 Hyderabad